IT support for small businesses that have no IT department
Enterprise-grade habits, small business scale and bill. One number to call, a technician who knows your setup, and no callout fee anywhere in Auckland.
Everything a big company's IT department does, without the department
Small businesses need the same things large ones do: email that works, files that are backed up, a network that is not wide open, and someone to call when the printer forgets it exists. What they do not have is an IT person, so it lands on the owner or whoever is youngest.
That is the gap we fill for Auckland businesses. Accountants, a law office, sheet metal, flooring, awnings, auto parts, a hotel, a kung fu school. Mostly 1 to 50 staff, mostly West and Central Auckland.
You can use us ad hoc, calling only when something breaks, or put us on a monthly plan and let us watch it all. Many start with the first and move to the second when the team grows. Read what a managed plan includes and costs if you are weighing it up.
Four things we have said since 2010 and still mean
- 01No callout feesComing to you is part of the job, not a line item.
- 02No travel chargesAvondale to Albany or Manukau, same rate.
- 03No minimum chargesA 15 minute fix costs 15 minutes.
- 04Only charge time usedThe clock starts when work starts and stops when it stops.
Small businesses, in their words
“Wizard IT came into our office, took away all the stress and had the system sorted in a very short time. They look after all aspects of our computer system including our server which links 8 computers and a document centre, emails and all technical support. They have also sourced hardware as we required it at very competitive prices. Always really good to work with and patient even with the most fearful technophobe.”
“No problem was too big or too small to fix. Very helpful and handy advice given, thank you so much for the fantastic service. I look forward to dealing with you in the new year.”
“A very prompt, efficient and friendly service was provided by John. We will be using Wizard IT in the future and will be suggesting our friends do the same. The service provided was outstanding.”
“I recently received a visit from Wizard IT and decided to take up their free IT audit. As a result of the high standard of professionalism displayed, I agreed to their recommendations. To date my IT requirements have…”
“After initially cleaning up our systems, the team at Wizard IT put forward future planning ideas to ensure our systems are maintained well and updates and upgrades are handled in a managed fashion. Jody is also very cost…”
How much does IT support cost for a small business in Auckland?
Ad hoc: an hourly rate billed in 15 minute blocks, no callout fee, no minimum. A typical fix is 15 to 45 minutes. Monthly plans for 5 to 50 staff are priced per user after a free audit. Either way you know the number before we start.
We only have four staff. Are we too small?
No. Four staff with a shared mailbox, one printer and a Xero login is a normal Tuesday for us. Several of our longest-standing clients are 2 to 5 people.
Can you set up a new business from scratch?
Yes: domain, Microsoft 365 tenant, laptops, Wi-Fi, a phone number, backups, the lot. Okapi Concepts started that way with us and said it made setting up and expanding a breeze.
Do you support Macs as well as Windows?
Yes. Windows is most of what we see in Auckland businesses, but Macs, iPhones and Android are all supported, including in Microsoft 365 and on the office network.
Will you talk to us in plain English?
That is the whole point. The old site called it removing the techno babble and it is still how we work. You will understand what broke, what we did, and what stops it happening again.
Everything else we look after
Seven services, one set of technicians, delivered on-site across Auckland or remotely. Pick one or hand us the lot.
Monthly · monitored · patchedManaged IT services
Your whole IT setup looked after for a fixed monthly fee, before things break.
WatchGuard Gold PartnerCybersecurity
Firewall, endpoint protection, email filtering and staff training that stops the phishing email landing.
Tested, not assumedBackup and disaster recovery
Image-based backups every 15 minutes, off-site copies, and a restore we actually test.
Hosted in NZVoIP phone systems
Business phones over your internet connection. Keep your numbers, drop the line rental.
Migration · licensing · supportMicrosoft 365
Email, files and Teams set up properly, licensed correctly and secured.
On-site · Auckland-wideBusiness computer repair
Slow PCs, dead laptops, failed drives, network drops. Fixed at your desk, not in a queue.