Keeping IT real, in Glendene
Technicians with 18 years or more each in large enterprise before this, looking after Auckland small businesses from a base on Rosebank Road. The slogan on the logo is "Keeping your IT solutions real". It means: plain English, honest options, documented work, and a bill for the time used.
Enterprise habits, small business bill
We work with you to understand how you work, what you do, and how you will get the most out of the IT you already pay for. Each company is different, so the support is shaped to it rather than sold off the shelf.
The technicians brought enterprise discipline with them: monitoring, patch schedules, tested backups, change control, documentation. What changed is the scale. A 12-person flooring firm gets the same firewall and the same backup regime a 500-person company runs, at a cost that fits 12 people.
We measure success by customer feedback. The reviews page has all of it, unedited.
You talk. We listen.
We understand the issue and the requirement before picking up tools. Listening first is the part most IT people skip.
Plain English
No techno babble. You will understand what broke, what we did, and why. You are involved as much or as little as you choose.
Honest options
Two options, both priced: the minimum and the proper job. If nothing needs doing yet, we say that. If a repair beats a replacement, that is what we tell you.
Documented and yours
Every job ends with notes. Passwords in a vault you own, a network diagram, vendor contacts. If you leave, you leave with everything.
Preventative on the job
While on-site the technician shows you the measure or two that stops the same fault coming back.
Time used, nothing else
No callout fee, no travel charge, no minimum. 15 minute blocks. Since 2015 and still true.
The same technicians, every time.
Each with over 18 years in IT across large enterprise and small business before Wizard IT. The person who set up your email is the person who answers when it breaks.
- 01JodyDirector · Senior technicianMoved a Takapuna hotel to Office 365. "Communicates highly technical situations in a clear and easy to understand way." "Very cost conscious, which is an important part of IT for a small business."
- 02JohnDirector · Senior technicianThe name that turns up most in the reviews. "Very approachable and extremely competent in all aspects of my small business IT." Came around at short notice for the Healing Arts Kung Fu School.
- 03GavinSenior technicianHardware repairs, and a WatchGuard Certified Engineer, with a wealth of knowledge and experience.
- 04SamService coordinator · TechnicianOur friendly, customer-focussed organiser. Manages scheduling, client communication and service delivery to keep every request running smoothly and on time.
Certified where it counts
- Microsoft Certified Systems Engineer
- Microsoft Small Business Specialist
- WatchGuard Gold Partner
- Microsoft 365 and SharePoint
- Google: 5.0 from 19 reviews
- 2010Wizard IT begins as a mobile computer support network: technicians in vans, fixing and maintaining PCs across Auckland. The name is a promise about how it feels when it just works.
- 2013Office 365, hosted Exchange, SharePoint and Lync added. The first hotel is moved to the cloud.
- 2015The blog starts, and the four promises made since day one go on the website: no callout fees, no travel charges, no minimum charges, only charge time used. VoIP added.
- 2017WatchGuard partnership. Managed services become the core of the business as clients ask for faults to be caught before they happen.
- 2024Cybersecurity becomes a service in its own right: managed firewall, endpoint detection, MFA, staff training.
- 2026This site. The same phone number, five stars on Google from 19 reviews.
In their words
“Wizard IT came into our office, took away all the stress and had the system sorted in a very short time. They look after all aspects of our computer system including our server which links 8 computers and a document centre, emails and all technical support. They have also sourced hardware as we required it at very competitive prices. Always really good to work with and patient even with the most fearful technophobe.”
“No problem was too big or too small to fix. Very helpful and handy advice given, thank you so much for the fantastic service. I look forward to dealing with you in the new year.”
“A very prompt, efficient and friendly service was provided by John. We will be using Wizard IT in the future and will be suggesting our friends do the same. The service provided was outstanding.”
“I recently received a visit from Wizard IT and decided to take up their free IT audit. As a result of the high standard of professionalism displayed, I agreed to their recommendations. To date my IT requirements have…”