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Wizard IT
Managed IT · Fixed monthly · West Auckland based

Managed IT services for Auckland businesses

Your whole IT setup looked after before it breaks: monitored, patched, backed up and documented, for a fixed monthly fee you can leave with 30 days notice.

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What is in the agreement

Nine things, every month, in writing

A managed services provider takes on-going responsibility for keeping your systems running. In practice that means someone is watching the server at 3am, someone reads the backup log before you have had coffee, and Windows updates happen on a Tuesday night rather than during a client meeting.

We have run this for Auckland businesses for years, mostly 5 to 50 staff, mostly with no IT person of their own. The technicians each came from large enterprise environments and brought the discipline with them. The list on the right is what you get for the fee. Nothing on it is an optional extra.

If you are weighing this against paying only when things break, read our break-fix vs managed comparison, then what proactive support catches.

Included in the monthly fee9 items
  1. 01MonitoringEvery server, PC and network device reports in. Failing drives, full disks, stopped services and offline backups raise an alert before a person notices.
  2. 02PatchingWindows, Office, browsers and the usual third-party software updated on a schedule, tested on one machine first, rolled out after hours.
  3. 03Backups checked dailyNot "backup is installed". Someone reads the job log every morning and a restore is tested every quarter with a written result.
  4. 04Security stackManaged antivirus and endpoint detection, email filtering, MFA on every account, firewall rules reviewed. WatchGuard where a firewall is needed.
  5. 05HelpdeskOne number and one email for every staff member. Remote session in minutes. Passwords, printers, "Outlook is doing something odd".
  6. 06On-site visitsScheduled visits plus callouts when hardware needs hands. No travel charge inside Auckland.
  7. 07Licensing and vendorsWe hold the Microsoft, antivirus and backup licences, right-size them each year and deal with Spark, One NZ or your ISP so you do not have to.
  8. 08Quarterly roadmapA one-page review: what is ageing, what needs budget next year, what can wait. No sales pitch attached.
  9. 09DocumentationNetwork diagram, asset list, password vault you own, vendor contacts. Kept current. Yours if you ever leave.
Monitoring dashboard on a bench, status tiles green with one amber, a purple lanyard on a hook
Who it suits

Businesses that cannot afford a Tuesday off

Accountants in month-end. A law office with a court date. A sheet metal shop with a CNC machine that talks to a server. When the system stops, the business stops, and the cost of that hour is a lot more than the cost of monitoring.

If your IT is one person's side job, or a friend who "does computers", managed IT is the step up. If you have an IT person already, we take the night shift and the patching off them.

Smaller shops, 1 to 10 staff, often start with our small business IT support and move to managed when the team grows.

Onboarding

How the first 90 days go

The same sequence every time, whether it is a dead laptop or a full server replacement.

  1. 1

    Audit

    One hour on-site, free. We list what you have and what state it is in. You get the report regardless.

  2. 2

    Clean-up

    A fixed-price first month: overdue patches, dead accounts, MFA everywhere, a backup that works. The baseline the monthly fee then protects.

  3. 3

    Monitor and maintain

    Agents installed, alerts routed to us, patch windows agreed. Most months you hear from us before you need us.

  4. 4

    Review each quarter

    Thirty minutes with the owner: tickets, ageing hardware, next year's spend. The roadmap gets one page longer.

FAQ

Questions we get asked

Straight answers. If yours is not here, ask it and we will add it.

What do managed IT services cost in Auckland?

Per user per month, set after the audit so it reflects what you actually have. A 10-person office with Microsoft 365 and one server is a typical case and we will give you a firm number before you sign anything. The fee includes the helpdesk time; on-site project work like a new server is quoted separately.

What is the difference between managed IT and just calling you when it breaks?

Ad hoc support fixes what has already stopped working, and you pay for that time. Managed IT watches everything, patches it, backs it up and fixes small faults before they become an outage, for a fixed monthly fee. Our break-fix vs managed comparison works through the numbers for a typical year.

Are we locked into a long contract?

No. Monthly, with 30 days notice. We would rather earn the renewal every month than hold you to a term. Documentation and passwords are yours from day one. Some services, such as licences and internet connections, are bound by the supplier's own terms, and we tell you which before you sign.

We already have someone in-house who does IT. Does this still make sense?

Often, yes. We take the monitoring, patching, backups and after-hours off them and they keep the day-to-day. Several clients run it that way.

Do you cover Microsoft 365 and the cloud, or only servers in our office?

Both. Most clients are a mix: Microsoft 365 for email and files, a small server or NAS for line-of-business software, and laptops everywhere. We manage the tenant, the devices and the network as one system.

More services

Everything else we look after

Seven services, one set of technicians, delivered on-site across Auckland or remotely. Pick one or hand us the lot.

Taking calls now

Something broken?
Say so.

One number. A person picks up. Remote fix first, on-site the same day if it needs hands. You only pay for the time used.

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